I'm posting to seek assistance regarding our Pinterest business account, which has encountered two specific challenges:
1. Account Access: We registered our Pinterest business account (@FIRMABS_official) some time ago, but unfortunately, we no longer have access to the registered email associated with this account. As a result, we are unable to log into the account and manage it. However, we do have access to the contact email displayed on the profile of the account, which is firstname.lastname@example.org.
We kindly request guidance on how we can regain access to our old Pinterest account, considering that we do not know the registered email address and cannot access it anymore. We'd like to get it back as it has claimed our website.
2. Website Claim: If there's no way to get the old account back, can we disclaim the website from the old account and associating it with our new Pinterest business account (@FIRM_ABS). We want to ensure that our Pinterest presence aligns with our current branding and activities.
Please can anyone provide instructions or assistance on this?
Pinterest has been a valuable platform for us, and we look forward to continuing our presence and engagement with the Pinterest community.
Thank you all!
Hi there @FIRM_ABS! Welcome to the PBC and thanks for flagging this.
The best way for you to proceed is to file a ticket with our team -- this link goes directly to the team equipped to resolve account-specific issues like these. Please continue working with that team on this as they partner closely with engineering who has the ability to diagnose any issues with Pinterest accounts. I wish there was more I could do here but the teams who work on your ticket are closer to the work being done to resolve your concern.
Give us a shout if you need anything else in the meantime!