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We are applying for the Merchant account but have been rejected because of website

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Hi There,

I am a small business startup doing home decor.  I print the products with a 3d printer and them cover them in mirrors.  I also use foam carvings in some products.   On my website,, I have my brand along side some of my friends brands.  We are all independent creators. 

The rejection message I get is:

Merchant does not meet minimum website quality requirements

Can you offer any insight to why we are being rejected, we have all original photo's, I took them, we are not consignment, i.e. I don't buy other people's products and then sell them, I pass the orders through to my other makers directly.  Shipping terms, return policy and eveything else listed seems inline.

I appreciate any insight.

Thank you


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Hi @sofiestdesigns, welcome to the PBC! 🙂 

If you believe your catalog does meet the requirements, I would recommend filing a ticket with our support team. They’ll be able to assist you with this!

If you have any questions about the guidelines, please review them 
here, or in the initial email you may have received with more details. Here in this Help Center article you can find the eligibility requirements in more detail!

Feel free to contact us if you have any further questions.

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New member

Maybe you have a problem with the payment process

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