Verified Merchant Program Rejection

[One_Blushing_Bride]

Hello!

I am very confused and hope you can help. I have been on Pinterest and advertising for years, and I do have original content and a dedicated "about us" page. I have been rejected as a Merchant because I don't have a dedicated about page. But clearly I do! 

How do I fix this? It is incredibly frustrating and it seems like no one knows why I am rejected. 

Thanks for your help 

Alisha 

[PinterestIvania]

@One_Blushing_Bride Hi Alisha!

In order to keep shopping on Pinterest inspirational and actionable, we require merchants on Pinterest to meet our Merchant Guidelines. If you have any questions about the guidelines, please review them here, or in the initial email you may have received with more details. 

If your account violates the Merchant Guidelines, you will have 2 attempts to correct such violations. 

Let me know if you were able to solve this!

 

[bodymindmood]

@One_Blushing_Bride 

Hi

I responded to your other post below.

Verified Merchant Program Rejection

As @PinterestIvania mentioned you have 2 attempts to correct any issues.

I hope this helps you.

Lisa

[abundance_boutique_]

Hello!

I have actually the same problem, I got 100 template-emails from Pinterest that I am not good enough, I already did some small and big changes on my website with products, policies... I wrote many emails to re-check my website with catalog, policies and... but I only get emails that I am not good enough, the most interesting thing is that I was verified merchant for 2 years, everything was fine and I did not make any big changes on my web-site, and one day I just got email that I am not good enough for Pinterest and it has started, I asked someone to speak with me, no one cares, is there any support from Pinterest Customer Support Team, I really got the same email many many times doesn't matter what I wrote or made with my website... Very sad, I expected more... 

[bodymindmood]

@abundance_boutique_ 

Hi, Welcome to the PBC!

I'm sorry that you're having issues.

While I don't work for Pinterest, and I cannot guarantee that you will become verified, I can certainly take a look at your site and provide some information.

Please share your website URL.

Lisa

[abundance_boutique]

The essence is much deeper, for all the time, did someone get back his verified merchant status? I suspect pinterest support team is just pretending to help, support and I guess work in general, cause I write to the support team every day for 3 weeks and have never communicated with a person yet, how is this allowed?

[bodymindmood]

@abundance_boutique 

Hello:

I am sorry that you haven't had a response yet.

I know they have been exceptionally busy and are doing their best to reply to everyone.

Trust me when I tell you they work very hard to try and assist everyone. Also, during the last three weeks, there have been two major legal holidays, so it's very likely that people were not available during that time.

Lisa

[abundance_boutique_]

So do you know any store owners who got back their verified merchant status? I guess Pinterest takes this status for statistics, because someone have to lose his status, logically, if the store works fine for 2 years, what is the reason to take his verified merchant status?

[bodymindmood]

@abundance_boutique_ 

To answer your question, yes, I know several merchants who have gotten their status back.

If Pinterest has changed its guidelines or something has changed on the merchant side, it can create an issue. Unfortunately, there is no way to be certain about the issue; that is entirely up to Pinterest.

I noticed on your site that there are a number of photos that do go against the Verified Merchant Guidelines - perhaps if you changed those photos, the status might change - there is a specific photo on your main page that would definitely be flagged by Pinterest.

"We also don't allow:

• Nudity or implied nudity (such as blurred out images and illustrations)
• Implied sexual activity (clothed or unclothed)
• Any focus on certain body parts (genitals, pubic hair, male or female butts and female breasts)

You can advertise modeled clothing such as bathing suits and word removed per Community Guidelines, as long as the products aren't adult-themed or overtly sexual. However, we don’t allow any imagery featuring minors in underwear and we don't allow imagery featuring minors in swimsuits unless accompanied by adults in the image."

Hope this helps.

Lisa