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Linenlooks
Posts regularly
‎11-20-2023 06:37 PM
Labels (3)

We were selling as verified account for over 4 years. But 6 month ago our Verified account was suspended. It showed a few bugs on Pinterest and even though we verified those bugs, they didn't fix it. Right now I just keep getting the warning "Merchant does not meet minimum website quality requirements". We have done everything to fix this but no improvement. Please help me! I think that Pinterest bots are not working well.

When I went to submit a ticket, your team blocked my information, can you help me?

your team block my account use help center, when i submit help ticket , it show

Oh, no...

We didn't get your message. Please try again, or email support-backup@pinterest.com (this email no work)

your team block my account use help center, why

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5 Replies
PinterestIvania
Moderator
Moderator
‎11-21-2023 02:04 AM

Hi there @Linenlooks, thanks for reaching out about this!

Please make sure that you are contacting our support team using the correct email: support-backup@pinterest.zendesk.com.

I hope you are able to solve this, let me know if there’s something else I can help you with!

 

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Linenlooks
Posts regularly
‎11-21-2023 04:53 PM

Hi thanks so much, i just send email, how long time can i get reply email? 

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PinterestIvania
Moderator
Moderator
‎11-22-2023 01:48 AM

Hi @Linenlooks!

Our team is currently experiencing heavy volumes and will need additional time to respond. 

Thank you for your patience at this time, let me know if I can help with anything else in the meantime!

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Linenlooks
Posts regularly
‎11-22-2023 06:19 AM

This problem has been bothering me for more than 1 year, I can't contact the pinterest team, I just hope my problem is solved soon and allow me to send a VMP ticket. My account started in 2019 and I love pinterest very much.

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Linenlooks
Posts regularly
‎11-23-2023 11:39 PM

Hi

your support team  of email: support-backup@pinterest.zendesk.com never reply me , what's going one ?

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