Pinterest Predicts is live!
See what's in store for 2024 in our Trend Forecast report.

Unable to check my VMP issues

designsbydva
New member

I received an email regarding - verified merchant status is suspended etc. I have been getting them the past several weeks and when I click on "view issues" on my business page nothing would happen. So to my surprise that my verified status is suspended and I don't even know why. I tried to find a contact for this and I end up going down a rabbit hole trying to find the correct avenue to solve this problem or at the very least communicate with a person about it. Can you please tell me who to talk to about this. and also where to find out the specifics of why this happened as the emails didn't say other than to click the "view issues" button which took my to my business page and then I click the "view issues" button there and nothing happens.

Thanks,

 

0 Kudos
1 Reply
PinterestFernanda
Moderator
Moderator

Hi @designsbydva, welcome to the PBC!  

In order to keep shopping on Pinterest inspirational and actionable, we require merchants on Pinterest to meet our Merchant Guidelines. If you have any questions about the guidelines, please review them here, or in the initial email you may have received with more details. And I'm sorry your having issues to reach your "View Issues" page. I would suggest you to follow these steps:

- Clear your browser's cache and cookies.
- Make sure your browser is up-to-date. You can check here.
- Try from a different browser.
- Try from another computer.
- Disabling any browser extensions one by one.
- Temporarily turn off any ad blocker software you're running.
- Make sure that an antivirus present on the computer isn't running any kind of ad blocker.

You can also review our Help Center article, which explains the eligibility requirements in more detail! If your account violates the Merchant Guidelines, you will have 2 attempts to correct such violations. 

Feel free to contact us if you have any further questions.


 

0 Kudos