Hi please help me. I am setting up the Shopify/Pinterest link and all was well until I received a "Merchant's domain URL is broken" violation and a form to appeal. I can;t see anything broken. My website is fine and the list of claimed sites looks fine on Pinterest too? Many thanks, Bob
Hi Bob, this is Larry.
I also got the same message you did, I looked up how to create a ticket for violation I was subject to and just wrote a ticket to Pinterest support for them to do a manual review and hopefully they get it done.
This is the subject on my ticket: Verified merchant status Action needed - Merchant's domain URL is broken
I explained to them what I was doing and so they can understand why it came up.
Hopefully your issue got solved earlier.
I also encountered the same problem, but my domain name was registered in 2021. The prompt information is as follows:
What policy was violated
This merchant violates our Merchant Guidelines because:
- The merchant's domain URL is broken
Please tell me how to solve it, thank you!