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Merchant not approved Shopify

New member

Hi can someone help me and guide me on my catalog page; I am not able to add my products from my Shopify account because I am not approved. Can someone please help me on how to get my approval, I tried to fix the issue twice already and it seems that I was making progress because the number of issues was reducing, however, the last time I appealed I have a lot more issues than I started with. from the looks of it I can only appeal one more time and I would greatly appreciate it if someone from Pinterest or anyone how is approved that uses Shopify to help a fellow merchant out. these are the now issues that I am facing.


Merchant's domain does not meet brand information requirements
We recommend ensuring that your domain has an authentic 'About Us' section, functional social media links and up to date contact information
Merchant's product descriptions and categories do not meet requirements
We recommend ensuring that product descriptions are authentic, match the product for sale and that product categories are available on the website
Merchant's returns policy is unclear or unavailable
We recommend following these best practices for return policies:
- Ensure that your return policy is easy to find on your website. If you don’t accept returns, this must be clearly stated as well
- Provide clear instructions for returns, including expected processing timelines
Merchant does not meet minimum website quality requirements
Review our merchant guidelines
; Opens a new tab
 for more detailed information on how you can get your products on Pinterest


I fixed the Policy and showed the link, my description are indeed authentic, I have a detailed About us information, and I believe I meet the minimum requirements on my website. can someone please help me, I feel like I am at a loss here.

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1 Reply

Hi @alejandrov34490531, and welcome to the PBC!

In order to keep shopping on Pinterest inspirational and actionable, we require merchants on Pinterest to meet our Merchant Guidelines. If you have any questions about the guidelines, please review them here, or in the initial email you may have received with more details. You can also review our Help Center article, which explains the eligibility requirements in more detail!

If your account violates the Merchant Guidelines, you will have 2 attempts to correct such violations. 

Thank you, let me know if I can help you with anything else!

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