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Merchant does not meet minimum website quality requirements

dilaryfashion
New member
Labels (3)

Hello! My catalog was deleted due to the fact that my merchant did not meet the minimum requirements for website quality. I contacted support many times, but support responded as standard. I made changes to the site many times and contacted support again, but the answer was the same.

Please tell me how can I find out what exactly is wrong with my site? How can I get the catalog back? Thank you!

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2 Replies
customizemyproduct
Just visiting

Good luck - support for getting your catalog added is terrible. I tried over a year ago, received the following disapproval error: "Merchant's domain is incomplete" and tried to place an appeal. Never received a response. You only have two appeals and after the second you can never add your catalog. Pinterest support (at least with that) is awful and they don't support sellers it appears.

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PinterestIvania
Moderator
Moderator

Hi @dilaryfashion, welcome to the PBC and thank you for sharing your experience.

I would love to help you out and troubleshoot this issue, but as of now, our support team currently handles all direct VMP account issues. I recommend reaching out to our support team here to help get this solved. They’ll be able to analyze your account and troubleshoot this issue. If you receive an automated message, reply to it to make sure that you're getting connected to an agent.

In the meantime, we’ll be sure to share this feedback internally with our team. Your feedback helps us create a better experience for all merchants!

Please let me know if there’s anything else I can help with and be sure to review our Help Center article for more information on the Verified Merchant Program.

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