I am writing on behalf of my client, PARS LLC, regarding a matter of utmost importance concerning their participation in the Verified Merchant Program. We believe there may have been an oversight that led to the removal of their vendor status, and we kindly request your assistance in resolving this issue.
PARS LLC, the operator of ItsShirty.com, has been an enthusiastic participant in the Verified Merchant Program, aiming to expand its reach and contribute positively to the Pinterest community. We were thrilled when ItsShirty.com was initially accepted into the program. However, approximately two months ago, to our surprise and dismay, our vendor status was revoked without any specific explanation, leaving us deeply puzzled and concerned.
The message we received indicated that our website "does not meet minimum website quality requirements." We were perplexed by this feedback as we have dedicated substantial time and resources to ensure that ItsShirty.com meets or exceeds all vendor requirements defined by Pinterest. We have diligently studied Pinterest's policies, made considerable improvements to the website's design and software, and implemented necessary changes to adhere to your guidelines. This process has been long and thorough, reflecting our genuine commitment to providing an exceptional user experience.
While we recognize the valuable role that artificial intelligence plays in managing the vendor program, we believe that some instances, such as ours, warrant a closer examination by the Pinterest team. The automated systems, while efficient in many respects, may not always capture the nuances and complexities of individual situations accurately. We firmly believe that a human review of our case would reveal the significant efforts we have undertaken to meet and exceed Pinterest's standards.
In light of this, we kindly request a thorough reevaluation of ItsShirty.com's eligibility for the Verified Merchant Program. We are confident that, upon closer inspection, you will find that we do indeed meet all vendor requirements and have made substantial improvements to address any concerns.
We understand that the Pinterest team receives numerous inquiries, but we genuinely believe that addressing this matter personally will lead to a fair and just resolution. We value our partnership with Pinterest and are eager to continue contributing positively to your platform.
We kindly request your prompt attention to this matter. Please feel free to reach out to us to discuss any details or request additional information that may be required for the reevaluation process.
Thank you for your time and consideration.
Hi @itsshirty, thank you for sharing your feedback. I've shared this feedback with our team. We'll be sure to keep this in mind as we continue to build out new features and improve the current ones.
I would love to help you out with this issue, but as of now, our support team currently handles all direct VMP account issues. I recommend reaching out to our support team here to help get this solved. They’ll be able to analyze your account and troubleshoot this issue. In the meantime, we’ll be sure to share this feedback internally with our team. Your feedback helps us create a better experience for all merchants!
Please let me know if there’s anything else I can help with and be sure to review our Help Center article for more information on the Verified Merchant Program.
Likewise, you give unhelpful answers. You are not helping at all. Everyone shares the same answer. I send an e-mail to customer service almost every 3 days. They also send me the same email all the time. I will continue to mail.