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Merchant catalog rejection

thanhthuanwipicorp
Just visiting
Labels (3)

I have this problem but I'm not able to fix it. Can you help me to solve it completely?

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4 Replies
PinterestFernanda
Moderator
Moderator

Hi @thanhthuanwipicorp, welcome to the PBC! 

In order to keep shopping on Pinterest inspirational and actionable, we require merchants on Pinterest to meet our Merchant Guidelines. If you have any questions about the guidelines, please review them here, or in the initial email you may have received with more details. You can also review our Help Center article, which explains the eligibility requirements in more detail!

If your account violates the Merchant Guidelines, you will have 2 attempts to correct such violations. Thank you.

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thanhthuanwipicorp
Just visiting

Hello, @PinterestFernanda!  

My account is having 2 important problems: _ Merchant's product descriptions and categories do not meet requirements _ Merchant does not meet minimum website quality requirements Meanwhile, I have reviewed the seller and product policies, all meet the requirements and even my website does not violate any policy at all.

Hope you can help me check this again https://teehall.com/  

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PinterestIvania
Moderator
Moderator

Hi @thanhthuanwipicorp, thank you for sharing your experience.

I would love to help you out and troubleshoot this issue, but as of now, our support team currently handles all direct VMP account issues. I recommend reaching out to our support team here to help get this solved. They’ll be able to analyze your account and troubleshoot this issue. In the meantime, we’ll be sure to share this feedback internally with our team. Your feedback helps us create a better experience for all merchants!

Please let me know if there’s anything else I can help with and be sure to review our Help Center article for more information on the Verified Merchant Program.

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thanhthuanwipicorp
Just visiting

Hi @PinterestIvania @PinterestFernanda 

Please review and check my website.

I have tested my site against the seller's requirements and policies and it is satisfactory.

- My website has a separate "about" page, detailing their business services or related social networking links.

- Have an easy-to-find and clear shipping policy that shows the estimated shipping time

- Have a clear and easy-to-find return policy, indicating whether the seller accepts returns, the expected return process and time, and contact information.

_ As for the product catalog, I don't know what's wrong with my catalog, please point it out to me.

Website: https://teehall.com/

Pinterest account name: Teehall

email: support@Teehall.com

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