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Impossible to import my products

GraalCollection
New member
Labels (2)

Hi everyone,

I'm trying to import my product list but I can't...
This message "Make sure the URL, username and password you are using are correct and do not contain any errors, then try to restart your upload." 

What should I do?

Regards,

Albert

 

 

 

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3 Replies
PinterestFernanda
Moderator
Moderator

Hi there @GraalCollection, welcome to the PBC! 🙂 

I’d love to help out with this. Do you mind providing a bit more information and context so I can better assist you? Any details or screenshots will help.

Thank you, looking forward to hearing from you!

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GraalCollection
New member

Hi Fernanda,

First, thank you for your answer !
I would like to put all my products from my website in Pinterest but when I put my datas I have this message. 

I don't know what is wrong with myself datas...

Best regard

Albert

Capture d’écran 2023-04-20 à 18.30.34.png

Capture d’écran 2023-04-20 à 18.29.06.png

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PinterestFernanda
Moderator
Moderator

Hi @GraalCollection, thank you for providing the screenshot! 

It sounds like you're experiencing some trouble with Pinterest on your web version. Here are a few suggestions: 

- Clear your browser's cache and cookies.
- Make sure your browser is up-to-date. You can check here.
- Try from a different browser.
- Try from another computer.
- Disabling any browser extensions one by one.
- Temporarily turn off any ad blocker software you're running.
- Make sure that an antivirus present on the computer isn't running any kind of ad blocker.

Also, make sure that the link you're using is accessible by a user-agent, and cannot require IP or SSH key whitelisting. If you're using a direct download link, there cannot be any extra navigation required for Pinterest to access the file. We do not provide data source hosting.

I hope you were able to solve it! Let me know if you need anything else. 

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