Pinterest Predicts is live!
See what's in store for 2024 in our Trend Forecast report.

Error: Conversion source needs attention

Shopboxdeals
New member
Labels (3)

Hi, I Keep getting this message-

Action needed
Conversion source needs attention
To remain a verified merchant, you must fix the issues within 30 days from May 10, 2023.

Don't know how to fix. Need help.

Thanks

3 Kudos
54 Replies
aquabladezusa
New member

Does that me that you need to have at least 1 sale per some designated period of time to keep Merchant status?

 

0 Kudos
GivediOfficial
New member

This is such a dumb requirement, I feel like it's retaliation for not responding to their many spam emails about advertising or "talking to a specialist" who last time i was on call with was just some kid reading off a script who would ignore any questions I had about advertising on Pinterest.

Huge fail.

0 Kudos
PinterestSusana
Moderator
Moderator

Hi all! Thank you for the time you've waited!
The Conversion Source error has been solved by our engineering team.

If you're still getting the error message, please make sure that you're meeting all of the Pinterest Tag VMP requirements:
In the last 30 days:
At least one page visit event
At least one add to cart event
At least one checkout event
Checkout events have currency

Thank you for your patience and let me know if I can help you further!

0 Kudos
PinterestSusana
Moderator
Moderator

Hi @SkinBalmApothecary  and @poppiwinkle!

It seems like your issues with the Conversion Source have been solved and you're now part of the VMP!

Let me know if I can help you further!

0 Kudos
poppiwinkle
Just visiting

Oh, yay!  Thanks so much! Reinstalling the app was what fixed it for me.  Thanks, again!

0 Kudos
modernartwork
New member

Hi Ivania,

I am getting the same error message, and I followed the steps recommended by Pinterest but I keep getting the same error message. I use Shopify, and I have the Pinterest app installed in my website. Not sure what else to do. 

If you can be so kind to check on my site for me, I would really appreciate it.

Thanks in advance,

Henry

0 Kudos
PinterestIvania
Moderator
Moderator

@modernartwork Hi Henry, and welcome to the PBC!

I just checked your tag, and it's working as expected.

Please make sure that your conversion source is sending the following in the last 30 days:

1. At least one page visit event
2. At least one add to cart event
3. At least one checkout event
4. Checkout events have currency

I hope this helps, feel free to reach out if you have any other questions!

0 Kudos
modernartwork
New member

Hi Ivania,

Thanks so much for taking a look at it!

Questions:

1. At least one page visit event: Can I do that myself?
2. At least one add to cart event: Can I do that myself?
3. At least one checkout event: Can I do that myself?
4. Checkout events have currency: What do you mean by this?

Sorry for all the trouble and ignorance on my part. I just want this to work well.

Best,

Henry

 

 

0 Kudos
PinterestFernanda
Moderator
Moderator

Hi @modernartwork, welcome to the PBC! 

Regarding the events page visit, add to cart and checkout, you just need to make sure it's making pass through the Tag and being recorded on Pinterest. You can track it by going to: Ads > Conversions and making sure that Pinterest is receiving the Tag fire information. 

About the currency, it's one of the necessary events data to the check out to track people who complete transactions. You can check more info here in this Help Center article

Hope this helps! Give us a shout if you need anything. 

0 Kudos
promakeupworld
Just visiting

I got the answer. The error is "minimum website quality requirements" because we are dropshipping. Pinterest does not allow dropshippers to become verified merchants. This is very sad. Most of us are drop shippers and we are providing quality products. Pinterest should take action on this. I have a lot of clients and I get messages daily and they have the same problem.

0 Kudos