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Error 1009 in Catalog

yellowgrapenl
New member
‎11-13-2023 08:09 AM
Labels (3)

Hi there, 

I have been having some issues with my catalog upload to Pinterest. I got this error back when the upload was done: 

Errorcode: 1009 
Message: We couldn't include some images in your feed

I checked my feed and all the images are listed and there does not seem anything wrong with it. When I go to this help center it does not even list the error code 1009 https://help.pinterest.com/en-gb/business/article/data-source-ingestion#section-9516 

Does anyone have any experience with this issue or know how to solve it?

Many thanks

Bran

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1 Reply
PinterestIvania
Moderator
Moderator
‎11-13-2023 09:31 AM

@yellowgrapenl Hi Bran, welcome to the Community!

Thanks for reaching out to us, and I'm sorry to hear that you are having issues.

The best way for you to proceed in this case is by filing a ticket with our support team at this link, they will be able to diagnose and help resolve your situation.

I hope you are able to solve it, please let us know if you have any questions in the meantime!

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