Denied and Confused - Catalog Denied

Just visiting

My Shopify-based store is 7 years old.  Until about 2021, my catalog was on Pinterest with no problems.  Then it was taken off.

I used the Shopify app to add my catalog and my store has been denied for incredibly vague reasons: "Merchant has exceeded number of user reports" and "Merchant does not meet community guidelines".

I sell vintage movie posters and simply upload images of those posters to Pinterest. Every image is art that is displayed in public movie theaters to adults and children around the world.  How are these the basis of "user reports"? 

I have 16,000 pinterest followers and generate over 12,000,000 views a year for Pinterest. I have met all the required guidelines listed yet my catalog is rejected with NO clear reason offered by Pinterest.



I have one "appeal" left and have NO IDEA why Pinterest is blacklisting my site.  

Anyone have any ideas or anyone from Pinterest able to assist? Thanks.

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1 Reply

Hi @originalfilmart!

In order to keep shopping on Pinterest inspirational and actionable, we require merchants on Pinterest to meet our Merchant Guidelines. If you have any questions about the guidelines, please review them here, or in the initial email you may have received with more details. You can also review our Help Center article, which explains the eligibility requirements in more detail!

If your account violates the Merchant Guidelines, you will have 2 attempts to correct such violations. 

Feel free to contact us if you have any further questions!

  Did my response answer your question? Be sure to select "Accept as Solution" to help other community members on the PBC.

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