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Cannot become a Verified Merchant

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I'm equally as frustrated with Pinterest. I rebranded at the beginning of 2023 and followed specific instructions from Pinterest support, only to now be handled by Pinterest as though I'm brand new on this platform. Nothing has changed in terms of my website, my content, the look and feel of the logo, nor my Pinterest home page, yet I somehow cannot become a verified business until I reach 13 months with the new name. Very frustrating when I've been on Pinterest doing the same thing for 3 1/2 years! 

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