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Cannot save my own idea pin

JayneNicoletti
Posts regularly

Hello. I cannot save my own idea pin. I keep getting an error message when I try. It says its saving to camera roll but I get error message after. I am on a Google 6 Pro Plus Droid. TIA!

1 Kudo
6 Replies
michaelbliss
Pinterest Pioneer
Pinterest Pioneer

Hi @JayneNicoletti , welcome to the PBC!  Have you checked the permission of the app? Settings --> Apps --> Pinterest --> Permissions --> Files and Media

Make sure Pinterest has the ability to access storage.

0 Kudos
JayneNicoletti
Posts regularly

Yes it can. It keeps saying media not found. 

 

2 Kudos
michaelbliss
Pinterest Pioneer
Pinterest Pioneer

@JayneNicoletti  I was able to download a couple of your Idea Pins on my Samsung s22 Android version 12, but I couldn't locate the videos on my phone.

On my iPhone 13 I downloaded a few Idea Pins, everything showed up in the Photos folder as expected. I'm thinking it's a bug in the Android app. It seems the app is looking for the "camera roll" folder which may not exist. I would file a support ticket and let them know about the error. If you can attach a screenshot that would helpful. Please tag me with your progress. I hope this helps you.

1 Kudo
miggondotcom
Posts regularly

just uninstall the Pinterest app and install again. hope this will help.

1 Kudo
JayneNicoletti
Posts regularly

I honestly think it's the Pixel phone and Droid . So many issues

0 Kudos
JayneNicoletti
Posts regularly

Thank you for your thorough reply. I honestly think it's my phone. 

1 Kudo