I was taking a look at my business account today to see how my scheduled pins were going but for some reason the layout of my profile has changed: there aren't a created tab and a board tab and scheduled pins do not display like they used to. I'm just having the list of all my boards.
This is the same on every profile I look at. Has anyone experienced the same "glitch"?
Interesting, @rustiqueuk -- I just checked on my view and can see the 'Created' tab appearing just fine. If it keeps appearing, maybe try clearing your cache and cookies and seeing if that helps? You also may want to update your display and username in your settings so it updates here on the PBC. Right now, it's a bunch of characters that show up! 😉
@PinterestGabby I have! 2 weeks ago but didn't get an answer...
However I have found a way around it: when clicking on my profile I am automatically redirected to the saved tab (/_saved in the URL), so I need to type /_created after my user name in the URL bar to access my saved and schedule posts😎
Not perfect for now but I should file another ticket if that helps?
@rustiqueuk that's a nice workaround for the issue. Thanks for sharing!
@mollysuberthorpe and @candhuk, when I checked your Pinterest accounts, I was able to see both the "Created" and "Saved" tabs. So I suggest you follow some basic troubleshooting steps that might help to get your tabs back.
- Clear your browser's cache and cookies. Here’s a link that’ll help you do so:
- Make sure your browser is up-to-date;
- Try from a different browser;
- Disable any browser extensions one by one (extensions sometimes conflict with Pinterest);
- Temporarily turn off any ad blocker software you're running;
- Try from another computer.
If this doesn't work, your best shot would be to file a ticket to our support team so they can investigate it further.
Let me know if you need anything else.
I have tried all the suggestions you list. I clear my cache every day. All my browsers and operating systems are up to date. I’ve tried from Chrome and Safari. I’ve tried with and without extensions and ad blocker. I’ve tried on my iMac, my laptop, and my iPad. I have tried with and without a VPN turned on. I even had a friend in another country log in and look and she didn’t see it either!
I’m honestly baffled as to how you can see these buttons in my account when neither I nor my friend can.
I did submit a support ticket on the 22nd, I believe, but I still haven’t gotten any response at all....