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Unable to save my profile cover

ecofutureride
New member

I have selected the profile cover image as per Pinterest gudelines.

But when I click on the save button, nothing happens.

After multiple clicks, nothing happens.

Finally, I have to click the Cancel button and the profile cover does not change.

I am new to Pinterest.

 

Please guide and help.

 

 

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5 Replies
moneyfindings007
Just visiting

Having the same problem for days, similarly for a new account. Hope someone replies soon!

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thehalcyonhive
Pinterest Pioneer
Pinterest Pioneer

Sounds like this might be an issue on Pinterest's side.  I've heard a few different people are having this same problem.  If you haven't yet, try reaching out to Pinterest support. Hope this gets resolved soon!

https://help.pinterest.com/en/contact

 

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❤︎ Cali, Pinterest Strategist at The Halcyon Hive
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1 Kudo
moneyfindings007
Just visiting

Thank you! Makes sense. Will do.

1 Kudo
PinterestGabby
Community Manager
Community Manager

Hi @ecofutureride @moneyfindings007 @thehalcyonhive! Thanks for reporting. 🙂 This is actually a known issue and our team is deploying a fix which should resolve the issues with the cover photo. LMK if you have any other questions in the meantime! 

  Did my response answer your question? Be sure to select "Accept as Solution" to help other community members on the PBC.



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ozgurtagay
Posts regularly

yes we have other problems, the problem is not the cover photo etc, the problem is the views drop and pinterest loses its functionality, also no response from support. Too many people have this problem, but you support team doesn't care. @PinterestGabby 

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