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Problem with conversion event and products IDS

Lyslova
Just visiting
Labels (4)

Hello everyone,

Does anyone know why I only can't choose checkout, but I can only choose add to cart conversion event ?

And why I have this issue with products IDs ?

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1 Kudo
1 Solution

Accepted Solutions
andrealidesigns
Pinterest Pioneer
Pinterest Pioneer

Hello @Lyslova!

Since checkout events are a required tag, I'm not sure why your Pinterest Ads manager is not giving you the option to select it as a conversion event in your Promoted Pin campaign. 

I would ensure that your tag to track checkout events is properly installed on your Shopify site. 

Here is a link to Pinterest documentation on how to do this - https://help.pinterest.com/en/business/article/track-conversions-with-pinterest-tag

If you're still having issues, I would contact Pinterest support to get further insight into your issue. You can submit a ticket here - https://help.pinterest.com/en/contact

Here is an additional resource on hosted checkout with Shopify you may want to check out - https://help.pinterest.com/en/business/article/checkout-on-pinterest

I hope this helps 🤓📌

@michaelbliss @bodymindmood 

 

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10 Replies
michaelbliss
Pinterest Pioneer
Pinterest Pioneer

Hello @Lyslova welcome to the PBC! I'm tagging @andrealidesigns and @bodymindmood for some insight that could help you.

1 Kudo
andrealidesigns
Pinterest Pioneer
Pinterest Pioneer

Hello @Lyslova!

Since checkout events are a required tag, I'm not sure why your Pinterest Ads manager is not giving you the option to select it as a conversion event in your Promoted Pin campaign. 

I would ensure that your tag to track checkout events is properly installed on your Shopify site. 

Here is a link to Pinterest documentation on how to do this - https://help.pinterest.com/en/business/article/track-conversions-with-pinterest-tag

If you're still having issues, I would contact Pinterest support to get further insight into your issue. You can submit a ticket here - https://help.pinterest.com/en/contact

Here is an additional resource on hosted checkout with Shopify you may want to check out - https://help.pinterest.com/en/business/article/checkout-on-pinterest

I hope this helps 🤓📌

@michaelbliss @bodymindmood 

 

2 Kudos
michaelbliss
Pinterest Pioneer
Pinterest Pioneer
2 Kudos
andrealidesigns
Pinterest Pioneer
Pinterest Pioneer

Anytime @michaelbliss! My pleasure! 🤓📌

1 Kudo
bodymindmood
Pinterest Pioneer
Pinterest Pioneer
2 Kudos
andrealidesigns
Pinterest Pioneer
Pinterest Pioneer

@bodymindmood no problem! 🤓📌

1 Kudo
Lyslova
Just visiting

Hello @andrealidesigns 

I did it, thanks a lot for your help

2 Kudos
andrealidesigns
Pinterest Pioneer
Pinterest Pioneer

@Lyslova happy to help, my dear! Glad it provided a solution to your issue. 🤓📌

1 Kudo
shopiogoshop
New member

How did you managed it ? We are having the same problem, tried everything....Can you share how you did it ? (also went to the links above and nothing relevant)

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