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Please help: Impressions have plunged, repin count is wrong, and no one will respond to questions

beautyandtravelreviews
Just visiting

Someone, please help. I've sent two requests to customer service, and no one will respond. My impressions on most pins have inexplicably plunged, regardless of topic, so I have trouble believing this is a seasonal fluctuation.

Also, the repin count on many pins is also inaccurate, with some pins listing zero repins. But when I click those pins, I see that many people have repinned them, so this doesn't make sense. I've contacted customer support twice with questions, only to receive no response either time. Would someone please explain what is happening? 

I'm giving this one week, and if I can't resolve it, I'm looking elsewhere to promote my content. Thank you in advance for any support or insight you can provide.

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