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Error when i try to create a pro account

Hi, 

When i create my pro account, pinterest ask me what money i want to use, and when i select one money (euro for me), he say "error, try again" (see screenshot 1) 

Same thing when i ry to create my ad account (screenshot 2)

I tried with 2 diferents accounts, same result 

What happen's ? 

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3 Replies
PinterestRenato
Pinterest Alum
Pinterest Alum

Hi @academie_des_colibris and welcome to the PBC!

If this is still happening, I will kindly ask you to try the following:

* Clear your browser's cache and cookies. You can learn how here.

* Make sure your browser or APP is up-to-date. You can check here.  

* Try from a different browser (Firefox, Chrome, or Safari are optimized).

* Disable any browser extensions one by one (extensions sometimes conflict with Pinterest).

* Temporarily turn off any ad blocker software you're running.

* Try from another computer.

This is important because what you're describing sounds like a minor issue that might be caused by a browser extension for example.

However, if the issue persists after this, I need you to file a ticket to our support team so they can investigate it for you. Let me know if you need anything else after this, please. 😊

 

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Thank you the probleme come from adblocker ! 

I created my business account and i try to lauche my first pub but i can not add my credit card, an other error appear but my card is correct, what happen's please ? ppp.PNG

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PinterestRenato
Pinterest Alum
Pinterest Alum

Hi @academie_des_colibris, thank you for your response.

In this case, if you have checked that your payment method meets the conditions stated in the accepted payments article, then you should file a ticket with our support team so they can take a look into your account individually. 

Let me know if you need anything else, please. 

 

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