I just got invited to Creator Rewards for May but when I click agree and submit it does not go through. The app loads and keeps me on the same page. Don't know what to do 😞 I attached a video down below showing what it does whenever I try to submit!
Hi @aliyyatafolabi ,
I got the feature in April and wasn't able to add my information until a couple of weeks ago.
It's definitely a glitch. I'd try to make sure the app is updated (I know, super basic, but they have been updating it frequently). If nothing happens, contact support and submit a ticket.
That's what I ended up doing and the support team was very supportive.
Hi @aliyyatafolabi ,
I got the feature in April and wasn't able to add my information until a couple of weeks ago.
It's definitely a glitch. I'd try to make sure the app is updated (I know, super basic, but they have been updating it frequently). If nothing happens, contact support and submit a ticket.
That's what I ended up doing and the support team was very supportive.
How long did it take for you to get a reply. I am having the same issues too 🥺 @terezatoledo
@kimchixjollof I did get a reply in the same day saying that they received the request. For the issue to be solved it took a few weeks (I'm assuming there's more work involved in fixing an app glitch), but I kept asking for updates.
In the end, depending on the issue, it may take longer. But it will get solved.