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Creator Rewards Issue

Andreawiththecurls
Just visiting
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Hi Everyone, 

I am in need of help with the creator rewards program. I've been a member of the creator rewards program since May 2022 and I haven't had an issue. This past month ended the September 2022 rewards and I completed 4 rewards. However, for some odd reason it doesn't come up in the completed tab. It is a bit worrying because I've earned a good amount of money and I'm worried my past rewards for the September month are lost. I wanted to see if the community was experiencing this as well and if anyone can lead me to Pinterest support (email or number) that would be so helpful. 

Thank you in advance. 

 

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JanaOMedia
Marvel

@Andreawiththecurls - hello and welcome to the PBC! 

You're not alone. A lot of us are experiencing this, and we believe it's a glitch. It has happened before, and has mostly been solved - so don't panic! (I know the feeling though - it's pretty concerning when you've done all the work!) 

The Creator Rewards program is still in beta, so these tech problems have been popping up a good deal. Part of the beta program is to iron these things out. 🙂 

Here's a link to a thread with some others who are having this problem this week: https://community.pinterest.biz/t5/conversations/september-goals-not-in-completed/m-p/44299#M6310 

And here's a link to the Creator Rewards support / help area where you can report the problem: https://help.pinterest.com/en/contact?current_page=overview_page_2&creators=creator_rewards 

Lastly, you will want to head over and apply to be included in the Creator Rewards Community Group. You'll find the link to do so on this page: https://community.pinterest.biz/t5/groups/ct-p/creator-groups-en 

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JanaOMedia
Marvel

@Andreawiththecurls - hello and welcome to the PBC! 

You're not alone. A lot of us are experiencing this, and we believe it's a glitch. It has happened before, and has mostly been solved - so don't panic! (I know the feeling though - it's pretty concerning when you've done all the work!) 

The Creator Rewards program is still in beta, so these tech problems have been popping up a good deal. Part of the beta program is to iron these things out. 🙂 

Here's a link to a thread with some others who are having this problem this week: https://community.pinterest.biz/t5/conversations/september-goals-not-in-completed/m-p/44299#M6310 

And here's a link to the Creator Rewards support / help area where you can report the problem: https://help.pinterest.com/en/contact?current_page=overview_page_2&creators=creator_rewards 

Lastly, you will want to head over and apply to be included in the Creator Rewards Community Group. You'll find the link to do so on this page: https://community.pinterest.biz/t5/groups/ct-p/creator-groups-en 

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