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Catalog Review Pending

Trendingdesigns2u
Just visiting

Hello, 

I was wondering how long it will take for my Catalog and Merchant Guidelines review to complete and become active for use.  I was told 1 - 2 days and that time has passed.  I have claimed my domain successfully and my tags are approved and healthy.  I have emailed support a couple times but have not received a response.  

Thanks for any help!

1 Kudo
3 Replies
bodymindmood
Pinterest Pioneer
Pinterest Pioneer

@Trendingdesigns2u 

Hi 👋

I read your post and I would give it a little more time before reaching out to Support - I do know that they try to get back to people as quickly as possible. It can be hard when you are waiting but rest assured they will reach out to you.

I hope this helps you feel a little better.

Lisa

0 Kudos
heatherfarrisco
Pinterest Pioneer
Pinterest Pioneer

The teams put actual eyeballs on catalogs and websites. They work M-F so I would give it business days not regular days, per se. 

1 Kudo
bodymindmood
Pinterest Pioneer
Pinterest Pioneer

@heatherfarrisco 

You are correct they do look at them but I also know they have a lot to review which would require a little more patience from those who submit at this time. 

I wouldn't want anyone to reach out to Support and find they don't get an answer right away or create unnecessary stress for themselves.

Lisa

1 Kudo