Hello,
I was wondering how long it will take for my Catalog and Merchant Guidelines review to complete and become active for use. I was told 1 - 2 days and that time has passed. I have claimed my domain successfully and my tags are approved and healthy. I have emailed support a couple times but have not received a response.
Thanks for any help!
Hi 👋
I read your post and I would give it a little more time before reaching out to Support - I do know that they try to get back to people as quickly as possible. It can be hard when you are waiting but rest assured they will reach out to you.
I hope this helps you feel a little better.
Lisa
The teams put actual eyeballs on catalogs and websites. They work M-F so I would give it business days not regular days, per se.
You are correct they do look at them but I also know they have a lot to review which would require a little more patience from those who submit at this time.
I wouldn't want anyone to reach out to Support and find they don't get an answer right away or create unnecessary stress for themselves.
Lisa