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ADS REPORTING NOT SHOWING UP

shopkalikipro
New member

Hi everyone, im just starting up with pinterest ads and  I want to review the performance of my ads, but since today all I see is a white screen after clicking reporting>ads. please, help me solve this problem since pinterest support team hasn't responded my inquire.

 

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2 Replies
lwachters
New member

I am having the exact same problem. Did you find a solution?

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PinterestRenato
Pinterest Alum
Pinterest Alum

Hi @shopkalikipro and @lwachters, I'd like to welcome both of you to our community!

Can you please try a few basic measures? This actually sounds like a minor issue with your devices, such as a browser extension or blocker.

 

* Clear your browser's cache and cookies. You can learn how here.

* Make sure your browser or APP is up-to-date. You can check here.

* Try from a different browser (Firefox, Chrome, or Safari are optimized).

* Disable any browser extensions one by one (extensions sometimes conflict with Pinterest).

* Temporarily turn off any ad blocker software you're running.

* Try from another computer.

 

If after this the issue persists, please, file a ticket to our support team, so they can investigate it further. If possible, please, send them a screenshot or screen record of the issue. It is quite useful! 😊
If you receive an automated response, please, just reply to it asking to talk to an agent. 

@shopkalikipro, I understand you have already filed a ticket before, but please, try it again. If you haven't received any response, probably something went wrong. 

Let me know if you need anything else after this, please!

 

 

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