Why can't I add video Pins?

[KOBAYASHI_DESIGN]

Why can't I add video Pins? I am business account user form Latvia.

[PinterestIvania]

Hi @KOBAYASHI_DESIGN, welcome to the Community!

Once you are in the creation tool, you can create a video Pin one of two ways:

• Save directly from URL by selecting the globe icon on the bottom left from asset picker and select a video to upload from the URL provided 
• Select multiple images, multiple images and videos, multiple videos, or one video from asset picker and proceed to the Pin creation flow (please note: adding expressive features will not change the format of the Pin, it will remain a video Pin) 

Thank you, let me know if I can help you with anything else!

[PinterestFernanda]

Hi @KOBAYASHI_DESIGN, I wanted to follow up on this thread to see if you were able to fix the issue. If not, I wanted to get a bit more information to see if we can help you out further. Are you suddenly not seeing the option to create a video Pin but were able to before? Or are you trying to upload but it’s giving you an error message? Let me know, thank you!

[KOBAYASHI_DESIGN]

Dear Ivania, thank you for your answer, I tried multiple ways but I can only Create Idea Pin not just Pin Video , what could be the reason? 
when I try to add a pin it only allows me to upload images not videos ,thank you once again ! 

[PinterestFernanda]

Hi @KOBAYASHI_DESIGN, our team needs to investigate your account further and what we recommend is that you file a ticket with our team, who will be able to diagnose and figure out what's going on with your account. 

Let us know if you have any questions in the meantime, thank you.