Upon login I'm asked to build a profile?

[owlbbaking]

Hi All!

Curious to know if anyone else is experiencing this...every time I log into Pinterest, I'm redirected to a screen asking me to build my profile.

I have an established Pinterest account and I haven't changed anything. I'm nervous to re-enter info in case it overwrites something.

Luckily, I can bypass this screen and I checked my settings; everything looks good, so not sure why I'm seeing this page upon login. 

Is this happening to anyone else? 

[jeswes]

Yes! I'm glad you posted this, I am also nervous that it will make unwanted changes. I also seem to already have this info on my account. I'm not sure why it's asking me again.

[byfionadawn]

The same is happening for me and I felt the same! How did you manage to bypass that screen though? The only solution I have found is to only use Pinterest on my phone or tablet.

[therealsouthamerica]

Hi Liz 👋 Can you switch accounts? I had something similar a while ago and Support was great they got it resolved - but when I tried to switch accounts it wouldn't let me or else the same screen would show up.

Lisa😁

[michaelbliss]

I've had the same issue on my desktop and Android, but am able to bypass it. My guess it's just a bug to be worked out.

[simplepinmedia]

@owlbbaking We are seeing this on multiple accounts for our clients, as well. How did you bypass it? 

@PinterestGabby  do you know why we're seeing this prompt on some accounts? 

-Tabby

[jeswes]

I wasn’t able to bypass it myself, so I just ended up filling it out. I was stuck on industry for awhile because my account doesn’t really fit into one category. I just chose “other” (story of my life). Hopefully, it doesn’t affect my account and show my pins less.

[basiacanhelp]

Hello! 

I too have encountered this issue (even with a verified merchant account for one of my clients). I bypass this by clicking on the drop down arrow on the top left, then click on settings, then click on my profile photo. 

I hope that helps in the meantime and hope they fix this bug soon! 

Basia

[thekindergartenconnection]

We had the same prompt on our account and it was filled out and now it has unclaimed our website that was previously claimed. Is Pinterest rolling out a fix for this? @PinterestGabby 

[PinterestGabby]

Thanks for reporting, everyone! We're looking into this and will share an update once we hear back from our internal support teams. Stay tuned...🤞