Unable to upload video pin

[ediiie_official]

We have uploaded some videos successfully. For the last few days, We are getting an error every time when we are uploading a video. The error message is below.

The media upload id you are trying to use has not been uploaded.

[PinterestIvania]

Hi @ediiie_official and welcome to the PBC!

I would suggest following these few steps in order to help you fix this issue:

- Clear your browser's cache and cookies. 
- Make sure your browser is up-to-date. 
- Try from a different browser. 
- Try from another computer. 
- Disabling any browser extensions one by one. 
- Temporarily turn off any ad blocker software you're running. 
- Make sure that an antivirus present on the computer isn't running any kind of ad blocker.

I hope this helps. If the situation persists, please let me know!

[heatherfarrisco]

@ediiie_official I have no solution for you right now but I do want to let you know I'm hearing this from others right now as well. I think it's probably something on the backend they're fixing. 

Hang in there and try again!

[topdogtips]

Is there an update on this solution? I am having this currently happen to us.

[PinterestIvania]

Hi @topdogtips, and welcome to the Community!

Have you tried following the steps I shared above? If the issue still persists, I would recommend filing a ticket with our support team. They will be able to diagnose and help resolve your situation.

I hope you are able to solve it. Let us know if you have any questions in the meantime!

[michaelbliss]

@topdogtips  Are you using the app or the web version?

[Redragon_fire]

I am having an issue when trying to upload a video. I get a warning stating that I am not permitted to access the resource. I don't know what this means as I created the video. Please can you help.

[FriedBee]

I have the same problem

[FriedBee]

What if it’s on the app?

[PinterestIvania]

Hello @FriedBee, welcome to the PBC!

Sorry for the trouble you are experiencing on the app. Here are a few suggestions:

• Reboot your device
• Uninstall and reinstall the app
• Update to the latest version
• Try switching from data to Wi-Fi (or vice versa)
• Clear data from your Pinterest app (this doesn't affect your Pinterest content)

After doing these steps, if the issue persists I would recommend reaching out to our support team at this link. They will be able to better assist you with this situation.

Feel free to contact us if you have any further questions!