Unable to upload video pin

[ediiie_official]

We have uploaded some videos successfully. For the last few days, We are getting an error every time when we are uploading a video. The error message is below.

The media upload id you are trying to use has not been uploaded.

[PinterestIvania]

Hi @ediiie_official and welcome to the PBC!

I would suggest following these few steps in order to help you fix this issue:

- Clear your browser's cache and cookies. 
- Make sure your browser is up-to-date. 
- Try from a different browser. 
- Try from another computer. 
- Disabling any browser extensions one by one. 
- Temporarily turn off any ad blocker software you're running. 
- Make sure that an antivirus present on the computer isn't running any kind of ad blocker.

I hope this helps. If the situation persists, please let me know!

[heatherfarrisco]

@ediiie_official I have no solution for you right now but I do want to let you know I'm hearing this from others right now as well. I think it's probably something on the backend they're fixing. 

Hang in there and try again!

[topdogtips]

Is there an update on this solution? I am having this currently happen to us.

[PinterestIvania]

Hi @topdogtips, and welcome to the Community!

Have you tried following the steps I shared above? If the issue still persists, I would recommend filing a ticket with our support team. They will be able to diagnose and help resolve your situation.

I hope you are able to solve it. Let us know if you have any questions in the meantime!

[michaelbliss]

@topdogtips  Are you using the app or the web version?

[Redragon_fire]

I am having an issue when trying to upload a video. I get a warning stating that I am not permitted to access the resource. I don't know what this means as I created the video. Please can you help.