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Pin video being posted as an image

jamiealexanderart
Just visiting
‎04-07-2023 05:52 AM
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Hello, I'm trying to post video pins with my business account and every time I upload the MP4, the video works in the preview, but once I publish the pin, it becomes an ordinary image, not a video. Help! What am I doing wrong? This post for example, is supposed to be a video. https://www.pinterest.fr/pin/342203271701402404/

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4 Replies
sanrico_official
Just visiting
‎04-07-2023 07:29 AM

Hi, same here! Our last Video pin turn into a static pin that we can NOT use to advertise. Sounds like a bug, I just open a case about it. @jamiealexanderart do you have any update about this case? (funny because I'm coming from Toulouse also btw)

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jamiealexanderart
Just visiting
‎04-07-2023 08:24 AM

@sanrico_official How do I also open a case about it? This is so inconvenient! 

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sanrico_official
Just visiting
‎04-07-2023 08:42 AM

@jamiealexanderart from your business account, you have a menu to let you open a case (browse the support page and go down, you'll find a link going to a form to open a case). You're right, that's definitely a problem but I'm confident Pinterest is already aware of that issue!

1 Kudo
PinterestFernanda
Moderator
Moderator
‎04-10-2023 02:22 AM

@jamiealexanderart @sanrico_official Hey all! 😊

Thank you for your question! I’d love to help out with this, I can't open the Pin link that Jamie sent though. Do you mind providing a bit more information and context so I can better assist you? Any details or screenshots will help. 

Thank you, looking forward to hearing from you!


 

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