I reached out to Pinterest support on August 5th after experiencing a drastic drop in fresh pin impressions over the course of a few days. Using another account, I also discovered that my profile can't be found when searching on Pinterest or Google, and my pins--even when searched directly--appear very low on the page, if at all. My account was a little over a month old when this first started happening. It's about 2 months old now.
For the last 2 weeks, I contacted Pinterest multiple times telling them my account is invisible in the search, but they haven't provided a real answer or resolution. I understand that there's not much I can do but wait for them to respond. I'm hoping someone from the Pinterest team sees this post and helps me resolve the issue quickly.
Hi there @bad3536, welcome to the PBC and thank you for sharing your experience.
I would love to help you out and troubleshoot this issue, but since this is an account specific question I would recommend reaching out to our support team here to help get this solved. They’ll be able to analyze your account and troubleshoot this issue.
Thanks for your patience, feel free to reach out if you have any questions.
Thank you. I've reached out to the Pinterest team several times since the beginning of August. They responded to my first ticket but the issue was not resolved. They haven't responded to any subsequent tickets. The last one I filled out was on the 18th, so 2 days ago from writing this.
Is there any way to escalate the issue? Pinterest is aware that my account doesn't show up during searches and that my impressions dropped but nothing seems to have changed.