Anyone else having issues with their video idea pins not processing? Mine have been "processing" for 45 min now and they are short videos! Not sure if there is a glitch occurring or what, but I am scared to try an upload more in fear that something will happen to them!
Hi @LFHPinterestMarketing ! This has happened to me in the past. Every time I submit a ticket, they recommend clearing the Pinterest app cache, checking for app updates, and making sure you have enough space on your phone.
Just know that when you clear your cache, you'll most likely lose your drafts and will need to re-upload and re-edit your video if you used any in app features.
Hope this helps!
Yes, me too! I'm guessing Pinterest did another update, as it seems every time they do that something fails in the system. Whether it's the pull down menus to select tags that are not showing, or videos not processing, or something else... it's extremely frustrating. I clicked on my home page after uploading my idea pin today (after 20 minutes of waiting) and it showed up as posted. When I clicked on the video pin, it still showed up as processing though. However, it does play when you click on it. Not sure what's going on, but they need to fix it asap.
Thanks for sharing this issue @LFHPinterestMarketing - can you confirm if you are just trying to upload through our Native interface or via API?
I can confirm that the team is making some changes to how these video Pins get created, so it's possible that is causing some of your hiccups.
Lastly - the best way to get specific support for an issue like this would be through our HelpCenter: https://help.pinterest.com/en/contact