Hi @teamitaliasrl and welcome to the PBC!
I would recommend following these steps:
- Clear your browser's cache and cookies.
- Make sure your browser is up-to-date.
- Try from a different browser.
- Try from another computer.
- Disabling any browser extensions one by one.
- Temporarily turn off any ad blocker software you're running.
- Make sure that an antivirus present on the computer isn't running any kind of ad blocker.
I hope this helps. Let me know if you need anything else in the meantime! 🙂
Hey @jannaliesschmidt, welcome to the PBC!
Since the troubleshooting couldn't solve the issue. What I recommend you and @teamitaliasrl to do is file a ticket with our team, who will be able to diagnose and figure out what's going on with both of your accounts.
Let us know if you have any questions in the meantime, thank you.