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Can't tag products

veronikalipar
Loves to help
Labels (3)

I can't tag products on standard pins (photos) anymore. I have not been able to tag products on idea pins for a while now, but this one is new. Is it just a glitch, or is Pinterest removing the tag option?

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6 Replies
PinterestFernanda
Moderator
Moderator

Hi @veronikalipar, thank you for your question! 

Product tagging is still an available functionality on Pinterest. You should be able to tag your Pins with up to eight products from your claimed website. If you do not have a claimed website, you can still tag other merchants’ products in your Pins

This article here will let you know how to do it step-by-step. If you don't see the tagging option, this feature may not be available in your area yet! If it is, please follow these steps that might help

- Clear your browser's cache and cookies.
- Make sure your browser is up-to-date. 
- Try from a different browser.
- Try from another computer.
- Disabling any browser extensions one by one.
- Temporarily turn off any ad blocker software you're running.
- Make sure that an antivirus present on the computer isn't running any kind of ad blocker. 

Feel free to contact us if you have any further questions!

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thetripclip
New member

Product tagging stopped working for me in November, and still isn't working. I've contacted Pinterest support and was told they're working on it, but it's been 2 months. Any thoughts/updates/ideas would be much appreciated.

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PinterestFernanda
Moderator
Moderator

Hi there @thetripclip, welcome to the PBC and thanks for flagging this!

I completely understand your frustration. The best way for you to proceed is to continue working with that team on this as they partner closely with engineering who has the ability to diagnose any issues with Pinterest accounts. I wish there was more I could do here but the teams who work on your ticket are closer to the work being done to resolve your concern.

Feel free to contact us if you have any further questions.

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MalaikasMosaic
New member

I am also having the same issue.

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PinterestFernanda
Moderator
Moderator

Hey @MalaikasMosaic , thanks for bringing this to our attention and welcome to the community!

Have you tried the troubleshooting steps above? If you have and it still doesn't work, we recommend you to file a ticket with our team who will be able to diagnose and figure out what's going on with your account. 

Let us know if you have any questions in the meantime, thank you. 

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EmilyRose_Author
New member

i have the same problem the tag icon doesnt show in my pins please help me

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