Can't edit bio

[travelistapins]

Everytime I go to edit my bio - I get the following error message "Uh oh! Looks like you entered an email address - please try again.". In the email box is the email "pinner@pinterest.com" and I can't remove it. I've tried Firefox, Chrome, and my iphone app to get around this and I have had no luck. My bio is many years old and I want to change it to better reflect my blog and business.

[PinterestFernanda · Accepted solution]

Hi there @travelistapins, welcome to the PBC! 

The best way for you to proceed is to file a ticket with our team -- this link goes directly to the team equipped to resolve account-specific issues like these. Please continue working with that team on this as they partner closely with engineering who has the ability to diagnose any issues with Pinterest accounts. I wish there was more I could do here but the teams who work on your ticket are closer to the work being done to resolve your concern.

Give us a shout if you need anything! 

 

[travelistapins]

I've continually tried to log a ticket but my request times out and nothing happens. I'm eagerly trying to update my bio to current information and continue to get the same error response " "uh oh!Looks like you entered an email address-please try again" due to the grayed out pinner@pinterest.com email in the email form. When I upload the screenshot and press continue it redirects back to the home screen. Can I get another form or person to please help me out. I've been trying to fix this for months.

[PinterestFernanda]

Hey @travelistapins, I'm sorry you're having problems filling a ticket.

You can send your question to support using this email here: support-backup@pinterest.zendesk.com.

I hope you were able to solve it, let me know if can help you any further!