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account suspension

faaaaatma
New member
‎04-16-2023 05:28 PM
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Hi. I’ve had an account for 7 years now and suddenly it’s just been suspended. I’ve submitted a contact request but it’s been a week and I haven’t received any support or response. I’ve sent so many and it’s just become irritating. I’m not sure what else to do. That account means so much to me.

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5 Replies
PinterestFernanda
Moderator
Moderator
‎04-17-2023 03:25 AM

Hi there @faaaaatma, welcome to the PBC! 

I completely understand your frustration. Since you already filled a ticket with our team, we recommend you to keep working with that team on this as they partner closely with engineering who has the ability to diagnose any issues with Pinterest account-specific issues like these. You can also reply to the last e-mail you received from our support to reopen it.

I wish there was more I could do here but the teams who work on your ticket are closer to the work being done to resolve your concern.

Let us know if need anything else in the meantime! 

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faaaaatma
New member
‎04-17-2023 03:48 AM

Hi! @PinterestFernanda thank you for your response.

 
The thing is i’ve filed a ticket many times only because I haven’t had a response, only an automated email and that’s about it. I’m not getting any help at all and I can’t email the team directly. I’ve tried everything and I’m not getting any support

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PinterestFernanda
Moderator
Moderator
‎04-17-2023 04:49 AM

Hi @faaaaatma, thank you for sharing your experience with us! 

In this case you should reply to the automated message directly so you get connected to a support agent.

I hope you were able to solve it. Give us a shout if need anything! 

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faaaaatma
New member
‎04-17-2023 07:06 AM

Hi @PinterestFernanda , I’ve done that already aswell but somehow i still get an automated email saying my message hasn’t gone through. this is the message i get:

‘Oof! It looks like your message didn’t go through. This usually happens if it’s been awhile since we’ve heard from you, or if your original question was closed. Sorry about that!’

 

even though i reply straight away so im not sure what the problem is

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pixierebelsofficial
New member
‎05-23-2023 03:52 PM

Hi Fatma,

 

I am experiencing this same exact issue. Have you found a way to solve this?

 

Warmest regards,

Walter

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