Pinterest Predicts is live!
See what's in store for 2024 in our Trend Forecast report.

Support won't reply to me and I cannot contact them

pinpeachyfun
Just visiting
Labels (1)

@bodymindmood@PinterestJoan@PinterestGabby 

Hi, I'm trying to contact Pinterest support, I've filled out the online form in the pinterest help center multiple times and all I get is "Oh no... Unable to process this submission. please contact the site administrator. we didn't get your message. please try again, or email support-backup@ pinterest.com"
I tried contacting the email address above, and sending multiple emails didn't get any response.
I can't reach any pinterest support right now, and I think this may be due to the fact that I filled out the form multiple times before. Perhaps blocking my email address and I'm wondering what to do to get help!

 

0 Kudos
4 Replies
PinterestFernanda
Moderator
Moderator

Hi @pinpeachyfun, thank you for bringing this to our attention. I’m sorry to hear this is happening. 

I have gone ahead and escalated this issue internally. In the meantime, I recommend submitting a ticket through this link

Our team is working hard to manage inbound support requests and address your individual tickets and concerns as quickly as possible. 

Thank you for your patience and understanding! Let me know if I can help you with anything else! 

 

 

0 Kudos
Linenlooks
Posts regularly

Hi

I have the same problem with my account, Thank you very much for your reply, but your reply is contradictory. “”I recommend submitting a ticket through this link. ”

The root of the problem is that users cannot send tickets to the Pinterest Team

0 Kudos
PinterestFernanda
Moderator
Moderator

Hi @Linenlooks, thank you for your question! @PinterestIvania has answered you in this post here

Hope this helps! Feel free to contact us if you have any further questions.

0 Kudos
Linenlooks
Posts regularly

Thanks your reply, 

1 Kudo