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[Feedback requested] Help us improve the experience of the PBC!! ๐Ÿ› 

PinterestGabby
Community Manager
Community Manager
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Screen Shot 2021-05-19 at 11.15.47 AM.png

 

TL;DR -- I want to better the experience of the PBC and make sure you are all finding what you need and are getting the most out of this space. Most importantly, I need your feedback!!

Hiya PBC, PinterestGabby here with a favor to ask of this wonderful community. Iโ€™m doing some evaluating of the current structure of our community such as the general site navigation and how content and topics are housed in the PBC. Iโ€™d LOVE to hear from yโ€™all on your thoughts and if we need to do some rejiggering so it makes more sense. Hereโ€™s what Iโ€™m hoping to get your feedback onโ€ฆ 

 

  • Is it easy for you to find what you're looking for on the PBC? 
  • Does the site navigation make sense?
  • Which part of the community do you visit the most and why?
  • Are there sections that either donโ€™t make sense or you forget about?
  • How often are you looking at the Resources or Discover tabs? 
  • Anything else we can improve on? 

 

Appreciate any thoughts, comments or feedback you have on the PBC. Thanks for helping me make this a better experience for you all! 

 โœ… Did my response answer your question? Be sure to select "Accept as Solution" to help other community members on the PBC.



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PinterestGabby
Community Manager
Community Manager

@owlbbaking @bodymindmood @foodiehomechef @andrealidesigns @AmericanoCrystals @abetterresume @theburntsunsetnovel @simplepinmedia @michaelbliss @healthyambitionsteam 

I'd love to get your thoughts as some of our most active folks here! ๐Ÿค—

 โœ… Did my response answer your question? Be sure to select "Accept as Solution" to help other community members on the PBC.



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theburntsunsetnovel
Loves to help

Knowledge Database:

I would like to see a knowledge database of ongoing and solved issues with easy navigation columns including a keyword (like video, profile, claiming website, impressions, etc.), description of issue, date issue was submitted, status, date issue was solved, satisfactory rating of person who requested help, overall rating of the person tasked with solving the issue, whether the problem reoccured, if the feature was terminated, operating system the issue occurred on,  whether the issue occurred on mac, PC, mobile, or all of the above, link to the issue, link to image or video of issue, and total time to solve the issue. And after a few months, metrics that show how the help desk is doing in resolving the issues, frequency of an issue (like are a 100,000 accounts all having the same problem?), and reoccurrence. I get the sense that many people are at the PBC because the Pinterest Help Desk lacks urgency, transparency, empathy, and accountability for the customers they serve.

Chris

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PinterestGabby
Community Manager
Community Manager

@theburntsunsetnovel excellent feedback, Chris. Really appreciate you taking the time to share that. I'll need to take a look at feasibility for keeping an issue log and seeing what integrations are available to us but I really love that idea. Agree that we need more transparency. One of the ways we've been trying to do that is our Product Release Notes series that we started sharing in the Product FAQ -- it's a small win but hoping that will continue to evolve over time, too. 

 โœ… Did my response answer your question? Be sure to select "Accept as Solution" to help other community members on the PBC.



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andrealidesigns
Posts regularly

The Verified Merchant program seems to be a rather opaque topic, especially for non-Shopify shop owners. Having more available resources to those who are using other platforms would be super helpful. 

Also, some of my students who have applied were rejected without any guidance as to why from Pinterest, even with abiding by all of the guidelines and emailing support to inquire further. 

Ditto to what Chris said as well ๐Ÿค“๐Ÿ“Œ

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AmericanoCrystals
Problem-solver

Hey!
Totally agree with Chris.
For me, I usually visit PBC for checking news. It is also great that I can ask anything I need for my business, as I can find people who are in the same business with me. We can associate, help each other to grow or solving problems.

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bodymindmood
Loves to help

@PinterestGabby Hi there - I agree with what has been written. I would love to see more networking - non software | app related issues but more information about business et al. Also, I would love to see more ability to personalize our account.

Hope that helps. Lisa

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PinterestGabby
Community Manager
Community Manager

@bodymindmood @AmericanoCrystals @andrealidesigns Thank you, friends! Lisa, you're referring to personalizing your account on the PBC, yes? What would you like to see implemented? Andrea, +1 to the verified merchant topics, sounds like we'll be partnering on that in the very near future... ๐Ÿ˜‰ 

 โœ… Did my response answer your question? Be sure to select "Accept as Solution" to help other community members on the PBC.



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andrealidesigns
Posts regularly

@PinterestGabby Yes indeed...๐Ÿค“๐Ÿ“Œ

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