TL;DR -- I want to better the experience of the PBC and make sure you are all finding what you need and are getting the most out of this space. Most importantly, I need your feedback!!
Hiya PBC, PinterestGabby here with a favor to ask of this wonderful community. I’m doing some evaluating of the current structure of our community such as the general site navigation and how content and topics are housed in the PBC. I’d LOVE to hear from y’all on your thoughts and if we need to do some rejiggering so it makes more sense. Here’s what I’m hoping to get your feedback on…
Appreciate any thoughts, comments or feedback you have on the PBC. Thanks for helping me make this a better experience for you all!
@owlbbaking @bodymindmood @foodiehomechef @andrealidesigns @AmericanoCrystals @abetterresume @theburntsunsetnovel @simplepinmedia @michaelbliss @healthyambitionsteam
I'd love to get your thoughts as some of our most active folks here! 🤗
Knowledge Database:
I would like to see a knowledge database of ongoing and solved issues with easy navigation columns including a keyword (like video, profile, claiming website, impressions, etc.), description of issue, date issue was submitted, status, date issue was solved, satisfactory rating of person who requested help, overall rating of the person tasked with solving the issue, whether the problem reoccured, if the feature was terminated, operating system the issue occurred on, whether the issue occurred on mac, PC, mobile, or all of the above, link to the issue, link to image or video of issue, and total time to solve the issue. And after a few months, metrics that show how the help desk is doing in resolving the issues, frequency of an issue (like are a 100,000 accounts all having the same problem?), and reoccurrence. I get the sense that many people are at the PBC because the Pinterest Help Desk lacks urgency, transparency, empathy, and accountability for the customers they serve.
Chris
@theburntsunsetnovel excellent feedback, Chris. Really appreciate you taking the time to share that. I'll need to take a look at feasibility for keeping an issue log and seeing what integrations are available to us but I really love that idea. Agree that we need more transparency. One of the ways we've been trying to do that is our Product Release Notes series that we started sharing in the Product FAQ -- it's a small win but hoping that will continue to evolve over time, too.
The Verified Merchant program seems to be a rather opaque topic, especially for non-Shopify shop owners. Having more available resources to those who are using other platforms would be super helpful.
Also, some of my students who have applied were rejected without any guidance as to why from Pinterest, even with abiding by all of the guidelines and emailing support to inquire further.
Ditto to what Chris said as well 🤓📌
Hey!
Totally agree with Chris.
For me, I usually visit PBC for checking news. It is also great that I can ask anything I need for my business, as I can find people who are in the same business with me. We can associate, help each other to grow or solving problems.
@PinterestGabby Hi there - I agree with what has been written. I would love to see more networking - non software | app related issues but more information about business et al. Also, I would love to see more ability to personalize our account.
Hope that helps. Lisa
@bodymindmood @AmericanoCrystals @andrealidesigns Thank you, friends! Lisa, you're referring to personalizing your account on the PBC, yes? What would you like to see implemented? Andrea, +1 to the verified merchant topics, sounds like we'll be partnering on that in the very near future... 😉
@PinterestGabby Yes indeed...🤓📌
Hi @PinterestGabby !
Since I've been hopping in here a little more frequently, I have some thoughts that would make navigation easier...
I hope this was helpful! 🙂