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Pinterest not Syncing to Shopify. Data source not refreshing.

artglasspaperweights0040
New member
‎10-11-2020 09:41 AM

The datasource only refreshed twice since I connected Shopify and Pinterest.  How do i get it to refresh every 24 hours like it is supposed to ? Thanks.

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3 Replies
PinterestGabby
Community Manager
Community Manager
‎10-14-2020 12:52 PM

Hey @artglasspaperweights0040, welcome to the community and thanks for flagging this. I escalated this to our support team and they made some changes to your account which should've resolved the issue. The feed should be refreshed within the next 24 hours. Please reach out again if you're seeing the data source isn't refreshing so we can look into it and help with troubleshooting. Thanks! 

 ✅ Did my response answer your question? Be sure to select "Accept as Solution" to help other community members on the PBC.
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INTERIORTONIC
New member
‎07-09-2021 09:01 AM

Hi @PinterestGabby 

We have the same issue, please can you check ? 

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PinterestSusana
Moderator
Moderator
‎07-12-2021 04:13 AM

Hi @INTERIORTONIC and welcome to the PBC!

Since this is an account-specific issue, please file a ticket to our support team so they take a closer look into your account. I wish there was more I could do here but the teams who work on your ticket are closer to the work being done to resolve your concern.

 ✅ Did my response answer your question? Be sure to select "Accept as Solution" to help other community members on the PBC.
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