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Pinterest Ad Issues

bsavnik
Just visiting
‎04-26-2021 08:57 AM

So i was trying to run an ad for a client. I swapped my information in place of her because we were in a time crunch then I got an email I was charged $300 for a past ad that she was never charged for but when I looked back at the ad she shouldn't have even been charged that. Is there something I can do to get a refund? It was an ad from 2017 so I cant even look back that far?

@PinterestGabby @Anonymous @PinterestLucy 

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1 Reply
PinterestSusana
Moderator
Moderator
‎05-11-2021 09:35 AM

Hi @bsavnik and welcome to the PBC,

The best way for you to proceed is to file a ticket with our team -- this link goes directly to the team equipped to resolve account-specific issues like these. I wish there was more I could do here but the teams who work on your ticket are closer to the work being done to resolve your concern.

Let me know if you need anything else!

 ✅ Did my response answer your question? Be sure to select "Accept as Solution" to help other community members on the PBC.
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