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Pinterest Ad Issues

Just visiting

So i was trying to run an ad for a client. I swapped my information in place of her because we were in a time crunch then I got an email I was charged $300 for a past ad that she was never charged for but when I looked back at the ad she shouldn't have even been charged that. Is there something I can do to get a refund? It was an ad from 2017 so I cant even look back that far?

@PinterestGabby @Anonymous @PinterestLucy 

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Hi @bsavnik and welcome to the PBC,

The best way for you to proceed is to file a ticket with our team -- this link goes directly to the team equipped to resolve account-specific issues like these. I wish there was more I could do here but the teams who work on your ticket are closer to the work being done to resolve your concern.

Let me know if you need anything else!

  Did my response answer your question? Be sure to select "Accept as Solution" to help other community members on the PBC.

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