So I recently connected my shopify using the pinterest app. My catalog is present within Pinterest but I can't edit it or view it because it comes from Shopify. I'm waiting to be approved as a verified merchant (not sure if relevant.)
So the core of the issue. I want to tag existing pins with products from my catalog. When I click the tag product icon, it brings me to the pin builder and my options are: My pins, URL, Catalog. I'm under the impression I can connect products via catalog, but it asks for a product id. Where can I find a product id?
Shopify doesn't have a product id field, nor is there a place I can view the Pinterest product catalog on Shopify.
I feel like I'm missing something.
Any help is greatly appreciated
Ah, I didn't realize you were in the UK. Right now, the Shopify App is still only available for customers in the US & Canada - we hope to expand to other countries in early 2021 but no clear timeline as of today.
Without the app integration, you would need to manually share the link for your product feed within your Pinterest account: Ads > Catalog. This help center post from Shopify shares more info for how to find/create the URL for your Shopify feed in order to place within Pinterest manually.
This article describes how to manually implement the required events and product_id tracking on your site in order to meet the Pinterest Tag health requirements.
If you're able to meet the minimum requirements for Feed/Tag health, then you can submit your account here for final review before joining the VMP program.
Hope this helps!
Thanks for your reply!
So, I went back yesterday and completed the tasks as you advised above However, today the Pinterest Health hasn't changed and it is now showing issues with the catalogue. Please can you help me remedy these issues as I have no clue.
Is there a Live Chat service Pinterest can offer? It's getting urgent now. Thanks
We don't have a live chat feature at this time, but I can see that you've created a ticket and are working with our team. I would keep the focus there and work with the technical specialist since you're able to share account specifics with them in that format for the best troubleshooting.
In general, the .atom version of the file "should" work as the help center link from Shopify described, but it's not 100% accurate xml formatting that Pinterest requires, which is why we've developed the Shopify app. If this doesn't work, the other alternative would be to create a manual version of your feed via xml/csv and then upload a link to that file...this would require that you manually update the link when items in your feed change (i.e. availability, price, sale, etc)
I am not receiving the help I need from the support team. I reached out to them (as I did here on this forum) for assistance troubleshooting with the issues I mentioned here. I received this unhelpful email (below). Where does this leave me? I am still unable to move forward with rectifying these problems. Can anyone help me??
Nov 9, 07:26
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Hi @karen_whitworth, hope you're well! Been awhile since I've heard from you. 🙂 Is the issue you're running into with the tag saying your product ID is missing? Have you tried locating the product ID from your Pinterest tag via the Pinterest tag helper? Let me know.
Hi @PinterestGabby ! 🙂 Yes... Hope you are doing good! I popped back in to see if the Verified Merchant Program had any ubdates regarding the phantom rejections and stumbled upon this thread while I was here.
My Tag health has always been somewhat buggy in that it rarely has all green checks. The orange diamonds seem to haunt my account randomly. The most recent iteration is attached. 🙂 It says "Overall Health" is good. But I am worried something like this ID issue may be contributing to my VM woes.
Glad to hear you're doing well, @karen_whitworth! I went ahead and tagged a member of our Verified Merchant Program team here at Pinterest, @PinterestBrad to provide some more context about your Tag Health. 🙂
I'm having the same issue where it says: "Too few of the Product IDs included in your Checkout events match the Product IDs in your Catalog". Not sure how to fix this. Also it says this: "If you choose to include Currency with your Checkout events, make sure you follow the ISO 4217 format. If left blank, this will default to your Pinterest billing currency. Example Values: USD, GBP, CAD, EUR" Its a currency error with my tag that I dont know how to fix