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Where to find Product ID - Shopify

ultrachicchateau
New member

Hi Brad, 

We still seem to be experiencing issues with this despite the fact that Shopify is connected to Pinterest. Is there any further information you can provide as to why the overall health of our profile is listed as UNHEALTHY?

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conscious_vibe
New member

Same problem here - did anyone get a resolution ?? @PinterestGabby 

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PinterestGabby
Community Manager
Community Manager

Hi @karen_whitworth, hope you're well! Been awhile since I've heard from you. 🙂 Is the issue you're running into with the tag saying your product ID is missing? Have you tried locating the product ID from your Pinterest tag via the Pinterest tag helper? Let me know. 

  Did my response answer your question? Be sure to select "Accept as Solution" to help other community members on the PBC.



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karen_whitworth
Posts regularly

Hi @PinterestGabby ! 🙂 Yes... Hope you are doing good! I popped back in to see if the Verified Merchant Program had any ubdates regarding the phantom rejections and stumbled upon this thread while I was here.

My Tag health has always been somewhat buggy in that it rarely has all green checks. The orange diamonds seem to haunt my account randomly. The most recent iteration is attached. 🙂 It says "Overall Health" is good. But I am worried something like this ID issue may be contributing to my VM woes. 

karen_whitworth_0-1598328675840.png

 

-------------------------------
Artist painting flowers and landscapes of Hawaii.
See my Hawaiian art Pinterest Board here.
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PinterestGabby
Community Manager
Community Manager

Glad to hear you're doing well, @karen_whitworth! I went ahead and tagged a member of our Verified Merchant Program team here at Pinterest, @PinterestBrad to provide some more context about your Tag Health. 🙂 

  Did my response answer your question? Be sure to select "Accept as Solution" to help other community members on the PBC.



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heroelectronicsco
New member

I'm having the same issue where it says: "Too few of the Product IDs included in your Checkout events match the Product IDs in your Catalog". Not sure how to fix this.  Also it says this: "If you choose to include Currency with your Checkout events, make sure you follow the ISO 4217 format. If left blank, this will default to your Pinterest billing currency. Example Values: USD, GBP, CAD, EUR" Its a currency error with my tag that I dont know how to fix

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PinterestBrad
Moderator
Moderator

@heroelectronicsco - Thanks for the question. This alert regarding "Too Few Product Ids' is common when the Shopify App is first connected and if you haven't received Checkout events yet. Usually it can take up to 7 days for the alerts to go away once connected correctly. However, if you don't receive checkouts, the alerts might remain until successful checkouts are completed.


I would suggested submitting some test purchases on your site which may push through the data and remove the error. If not, you can submit a ticket for our support team to review.

Additionally, if you check this page and see that your Tag & Feed are both healthy, you can submit to become a Verified Merchant regardless of the Product Id alert for Checkouts.

If my reply helped you please mark it as the "Accepted Solution". Need help with an account specific VMP question? Reach out to the VMP team today!
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PinterestBrad
Moderator
Moderator

Hi @karen_whitworth ,

 

Thanks for the question and the screenshot. I took a look and this looks like a standard situation where the tag health status in the account is a bit delayed from what actually might be happening on the site. This is common when the tag has recently been placed on the site, especially if you happen to be using the Shopify App. It can often take a week to 10 days for the reporting to level out and the 'tag health' in the Conversion section of your account to accurately reflect what's going on - even more if the tag setup is changing on your site over that period.

The best place to start for troubleshooting what might be impacting your status for the VMP Program is the VMP application/status page. It will tell you immediately if there is a specific Feed or Tag issue preventing you from applying. If you see green check marks for both of the first two boxes, then you should be able to submit your account for the final step - a review by the Policy team for Merchant Guideline compliance.

Normally, accounts are reviewed and approved within 7-10 business days once applying. If you run into issues with the final step, the Policy team would send you the details on any relevant violation that might apply to your account/website and you'll need to make updates before you can apply again in 30 days. As a heads up, Pinterest won't be able to share any more details into any Merchant Guideline disapproval than what is shared with the business account owner in that email related to a disapproval.


Hope this is helpful!

If you have any other account specific questions, please reach out to our support team directly here.

Brad

If my reply helped you please mark it as the "Accepted Solution". Need help with an account specific VMP question? Reach out to the VMP team today!
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thejewelparlor
New member

@PinterestBrad @PinterestGabby I'm not sure what I've done wrong, but I can't find the product IDs for any of my listings. Could you help?

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PinterestBrad
Moderator
Moderator

@thejewelparlor Not sure if I'm fully sure what you're asking, but product_ids are something you control on your end as the Merchant. The value for 'product_id' being sent within the Pinterest Tag for each conversion event would need to match the 'id' for the respective product within the data feed. The product id values are pulled from your Shopify store and sent to Pinterest automatically for Merchants using the Shopify App - there's actually nothing you can or should need to change for these instances.

If my reply helped you please mark it as the "Accepted Solution". Need help with an account specific VMP question? Reach out to the VMP team today!
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