@theburntsunsetnovel hey Chris! There was a bug that was impacting video uploads which was causing them to be in a locked review state, but this should now be resolved. Can you confirm that you're able to upload Video Pins again? LMK, and hope you had a nice holiday. 🙂
Thanks for flagging, @theburntsunsetnovel and @MsSierraBailey! Thanks for flagging, is this still happening? Shouldn't take longer than 24 hours for a Video Pin to be reviewed so there might be something else going on...LMK. 🤞
@PinterestGabby Yes! It is fine if I am on my phone with the android app, but on the desktop, it is under review. I have not posted anything since as I was not sure what was going on, so you can see the most recent video: https://www.pinterest.com/MsSierraBailey/_created/
Thank you for your reply!
I've been posting videos on a regular basis 2-3 times per day with a loading/review issue occurring about once a week. So for me, videos work most of the time. I had one get stuck yesterday but two work fine today. I have noticed however, any video that stalls gets horrible metrics. My recommendation is to delete a stuck video if it takes too long to load. Then change it slightly and reload once videos are working again.
Here's and example of the metric issue with a stalled video. Video 1, 2, and 4 loaded fine, but video 3 stalled:
@MsSierraBailey thanks for letting me know! I've made a note of this to share with our team. In the meantime, can you file a ticket with support so they can keep track and escalate? You can submit a ticket here. Thank you!