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Verified Merchant Rejection

studiojru
Just visiting

@realsouthamericafit I forgot to ask, do you know if you can have a "shop" tab on your pinterest page without being a verified merchant? It seems they are connected, like I thought you get the tab after you are approved, but I have seen people with just the "shop" and not the check mark verification. Thank you!

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shimouva
Just visiting

Hi @studiojru you have to upload your catalogs first before you apply for the verified merchant program 

if you're using Shopify you can use their App to upload them directly to you Pinterest (the app is now available in the US and Canada)

you can check this article

 https://help.pinterest.com/en/business/article/before-you-get-started-with-catalogs

 

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studiojru
Just visiting

Hi @shimouva. I do have the Shopify Pinterest App. But when it comes to "connecting catalog", that is where I get the message "Merchant's information is incomplete or plagiarized." So I have to be approved before I can connect the catalog. But I have done everything through the App that I could.

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hey_tiff
Just visiting

Having the same issue. I have read the requirements. I cannot see any incomplete data or data that was not written be myself. They never give specifics only vague lengthy policy answers. It must be a bot flagging the accounts since support can not answer in a simple & specific manner. I am currently dealing with Google, FB, Instagram & Pinterest & they all are super frustrating.

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studiojru
Just visiting

@hey_tiff, sorry you are having troubles as well! I have been going through everything and trying again each time I have made changes. Still no luck! I will update here if I figure it out.

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studiojru
Just visiting

To update anyone following or looking at this thread. I was finally approved and I am pretty sure it came down to the contact email I was using. I was using my local email address. Once I changed it to match my website (website: StudioJRU.com email: hello@studiojru.com) I was approved. Still waiting for the shop button to appear, but it says merchant account is approved. Hope this helps someone else!

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realsouthamericafit
Loves to help

@studiojru Yay!!!! So happy for you! Glad you resolved the issue and still glad you updated your policies that's awesome!🎉

Hope you will continue to come to the community even if it's to help others? Again really happy for you!

P.S. Created Pinterest Help Youtube Channel second video going up tonight let me know your thoughts working on getting the content up started from the beginning - if you see anything that you think I should add change etc. Let me know please. Lisa

👉Pinterest Chronicles....Geeking Out On All Things Pinterest & The PBC On Youtube 

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laurakfashion
Just visiting

That's great to hear you were approved! I am having the same issue. My account keeps being rejected because of "Merchant's information is incomplete or plagiarized" and I cannot understand why?!! I added my phone number, live chat. I do not have an email address listed on my "contact us" page, but it's included in my shipping policy and my returns policy. On my contact us page, I have it listed to send me a message...maybe I should include my email address? This is so frustrating!!! 

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realsouthamericafit
Loves to help

@laurakfashion Hi there glad you made it to the community.

Sorry you are having difficulty.

Below are some links to I posted for @studiojru on this thread I thought maybe they might be helpful for you. I made this video based on other users and some issues that people have had getting verified.

I hope this helps you. Lisa.

Video: Verified Merchant On Pinterest

Link: Pinterest Merchant Guidelines - Reference

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studiojru
Just visiting

@laurakfashionwhat are you using for an email address? It is like a hotmail or gmail, something like that? I was using our local server. I made a lot of changes, but the one I did before being accepted was make a new email address that was the same as my business name/website. So instead of studiojru @ ..... .net, it is now hello @ studiojru . com

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