Well Brad, that sounds like a pre-written canned response. Clearly there's a problem and your customers are reaching out to you for guidance. Saying that you know it's frustrating doesn't help. Perhaps offer "Tips" to troubleshooting your rejection for VMA would be a better way to handle a customer service inquiry. After reading your response, it makes me not care about Pinterest. I can't possibly fix something if I don't know what to fix. That's garbage.
@PinterestBrad thanks for the reply, but it really is not an "Accepted Solution" to say you don't have "any concrete future process updates or timelines." I'm working with a Pinterest representative and he said that I was rejected for not having a separate Shipping Policy" identified on my website. I have a banner across the top saying "Free Shipping on all orders" and in the footer in a separate link. Yet, the rejection reason now is "Account does not meet the brand reputation criteria for verification" and to come back on January 3, 2021 - AFTER THE HOLIDAY SEASON.
How is this an "accepted solution" and how is Pinterest helping small business??????
I just stumbled onto this as "go to the pinterest community" was the only response I received to two emails asking for a human. Bots bots bots and more bots, great customer service!
I was rejected also, I am known as 1000 Woodcuts everywhere and am a registered business with that name. Website by that name, Facebook (where I am a verified merchant), Twitter, Instagram, Google Merchant, Amazon Handmade, Etsy, Ebay, and Microsoft Merchant. Same name, post daily on all my social media, did I mention youTube? same name. Verified everywhere except Pinterest, humorous.
Waste of time, I'm not putting up anymore Pinterest ads until I get an answer...by a human. Ridiculous. (I'm sure this post won't help my case LOL)
Same thing is happening to us. Out tag is in good "health", our content is always up to date and fresh. Our ads are performing amazingly well. Can't find a single thing wrong with our account, and yet they always just give a vague list of reasons as to why we got denied. It is so frustrating. Especially with the amount of money we spend on ads every month. Please let me know if you figure out how to resolve this, or at least get in touch with someone who will give a real reason for rejection.
Hi there 👋
I hope everyone is doing well getting close to the holidays.
I have been reading this thread and I decided to read more about the VMP on Pinterest and so to be clear I Blog and Consult and I do not sell products on Pinterest.
I definitely can hear and see the frustration that people have and I feel for those who have difficulty especially when its down to making money and getting everything running perfectly for your business.
I visited some sites and I must say they are really great! However, they are lacking in one thing really good website policies. I saw a lot of sites that either have no policies at all or the policies are not visible and when I did finally get to the policies often they were so vague that I had a hard time understanding them. Try not to skimp on this part its really important to protect yourself and your customers in addition to third-parties and others.
Some of the comments on this thread are really out of frustration and I totally get that but I really believe that it is the responsibility of the business owner to make sure that there is transparency and proper website policies in place and from what I saw that it isn't the case. I don't think that getting upset with someone really actually resolves anything - the managers here on the Business Community I believe legitimately do there their very best to try and help us and I think dumping on them makes no sense they cannot say this but I can and I think everyone needs to slow down, READ THE GUIDELINES, research other online companies and see how their website policies are presented, and then make the changes to your sites and reapply and keep doing it until you get it right.
I sincerely hope that your businesses are successful but I would ask that you approach the issues in a calm and kind way.