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Verified Merchant Program "In-Progress" and "Under Review" status been months

pavacat
New member

Dear Pinterest

We submitted the VMS application for the first time, but it was always in the review status.

We wrote several e-mails about this problem and got the reply that we were asked to wait for 7-14 days. As a result, after this time, the problem still remained unsolved.

We did all the work: 

Catalog approved  &  Tag installed and healthy

Can you help solve this problem thoroughly?

 

Regards

Jacky

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PinterestRenato
Pinterest Alum
Pinterest Alum

Hi @yogasanamats!
Thank you for coming here. Maybe you have already noticed, but I'd like to inform you that you too have the blue checkmark on your profile page. 
I hope everything looks fine on your end too, but feel free to let me know if you need anything else. 😃

  Did my response answer your question? Be sure to select "Accept as Solution" to help other community members on the PBC.



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16 Replies
AmourLuxuryCo
New member

I am having the same issue. I applied months ago and passed the tag installed & healthy stage as well as catalog approved stage. I have been stuck on Account in Review (processing) for months with no change. My Pinterest account is @ AmourLuxuryCo. Can someone from Pinterest support please help. Thanks

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PinterestRenato
Pinterest Alum
Pinterest Alum

Hi, Jacky (@pavacat) and @AmourLuxuryCo!

I have just checked your profiles and it looks like your accounts are approved since they both have the blue checkmark. 

I'm sorry I've got here a little late, but I'm glad it worked out for you both. Let me know if you need anything else, please. 😊

 

  Did my response answer your question? Be sure to select "Accept as Solution" to help other community members on the PBC.



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yogasanamats
Just visiting

Hi @PinterestRenato --

We are experiencing the same issue here at Yogasana mats: https://www.pinterest.com/yogasanamats/_shop/

We have been under review for months and the last time we filled out a support ticket (about a month ago) -- we got the same response that the previous posters received (wait 7-14 days). 

Any insight as to how we can get VM approved? It has been "In-progress" for months...Thanks for your help.

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petduro
New member

Hello @PinterestRenato  , we have the same problem as @pavacat  had. We had done everything right required for merchant program:

Catalog approved  &  Tag installed and healthy

 

However, the Verified Merchant status has been in progress for almost one year. We've contacted the Pinterest Help via email for several times and they always asked us to wait but we've been waiting for months.

 

Below is our Pinterest Link and Website Link:

https://www.pinterest.com/petduro/_shop/

https://www.petduro.com/

 

Could you please help us solve this problem?

Thank you so much!

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PinterestDebora
Moderator
Moderator

Hi @petduro! Hi @pavacat @fclash and welcome to the PBC! If all of still are having issues, please file a ticket with our Verified Merchant team. This link will take you directly to the contact form that goes to the VMP team who can help troubleshoot and dive deeper into any questions you have. Hope this helps, and let us know if there's anything else we can help with in the meantime. 👍

  Did my response answer your question? Be sure to select "Accept as Solution" to help other community members on the PBC.



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petduro
New member

Thank you for your reply!

We always know the way you provided to contact for help, and we have contacted VMP team for several times but NO HELP, they just ask us to wait. No other solutions. We've been waiting for almost one year.

We saw the same problems for others like @pavacat @yogasanamats have been solved by @PinterestDebora 

Please help us solve the problem too.

Many thanks!

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fclash
Just visiting

Thank you @ PinterestDebora Just submitted another ticket today. I have done it multiple times, as well.  Similar to @petduro I didn't get anywhere. Hopefully this time works?

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PinterestDebora
Moderator
Moderator

Hi @petduro and @fclash! Thank you for following our advice! Let us know if it works out for you guys! 

  Did my response answer your question? Be sure to select "Accept as Solution" to help other community members on the PBC.



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fclash
Just visiting

Thanks @PinterestDebora  . I did get a reply from the support center you asked me to contact.  Unfortunately the response was it will take 6-8 weeks. This was the same reply I got the last two times that I checked via support. In my case I have been waiting 3 - 4 months. Do you have any other solutions? I appreciate your help.

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