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Uploading Data Source for Catalog

Just visiting

Hi everyone,

I'm trying to upload a hosted .csv file to create a catalog but I keep getting the error that it isn't a supported file type. I have tried hosting on Google Drive as well as OneDrive and neither seem to be working. I'm at a loss for what to do next. What are the best places to host a .csv for free so I can get this uploaded?

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Community Manager
Community Manager

Hey @jjfryy! Nice to see you again, hope you're doing well. Have you tried filing a ticket with support yet? I'd recommend going that route so they can help troubleshoot with your account and provide a swift solution. In the meantime, I'll check with our team to see if they have tips I can share here. 🤞

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@PinterestGabby please help sharing the tips, I have tried to upload the product feed to my account, but it is got the errors. Thanks. 

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I am having the same exact issue, I tried asking support for help and it is useless. @PinterestGabby have you figured anything out on your end?

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Community Manager
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Hey @silicashack, thanks for letting us know. Can you drop the ticket # you received from support so we can double-check/escalate? Thanks! 

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Just visiting

Not sure if you guys already tried this but I thought I would share what worked for me...

I host the catalog on Google Drive as a .csv, but to get the correct link, you have to make a custom URL so that Pinterest can download it.

Right-click on the .csv in your Google Drive file and select "get link".  Then just grab the combination of letters and numbers in the middle (see image).  Then paste it to the end of this URL:

https://drive.google.com/uc?id=

1) Select and copy these letters and numbers1) Select and copy these letters and numbers2) paste them after the "="2) paste them after the "="

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