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Still Images Disappeared from Search

MomFoodie
Just visiting

Approximately Friday of last week all the still image pins from my website disappeared from the search functionality in Pinterest. Poof!

It was a very sudden and noticeable across the board change. 

Video pins were not effected, just still images.

I contacted, but got a general reply back that positioning was not guaranteed.  This was quite obviously not part of the normal positioning shuffle though.


I know some staff here has dealt with this specific issue is there a way to get directed to them in particular.



 

 

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2 Replies
MomFoodie
Just visiting
0 Kudos
PinterestGabby
Community Manager
Community Manager

Hey @MomFoodie, sorry to hear about the magical disappearance of your Pins! What you'll want to do is file a ticket with our support team who will be able to dive into your account and figure out what's going on. Let us know if you have any questions in the meantime, and keep us posted on the resolution with support.

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