Shopify and Image Selection

yogasanamats
Just visiting

In my Shop tab, I would like the first image to appear (the front of the product) and not one of the other images -- but it appears that Pinterest is pulling in random images (sometimes the 2nd, 3rd or last)? How do I direct it so it pulls in the first product image?

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supmogo
New member

We are also having this issue. 

The Pinterest algorithm is using a picture of the back of our product box to display.

Would really hope that this is getting solved at this point because it is frustrating to run paid advertisement to a picture of the back of a box.  

It's already the start of holiday season! SOS.

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PinterestDebora
Moderator
Moderator

Hi @supmogo welcome to PBC! It is expected that if the product on Shopify has variants, Pinterest will create one pin for each variant and whichever is the main image that is the one we will use. We are still working on a fix for this, keep an eye on our newsroom for all the updates.
In the meantime, if you rather select your own image, I suggest creating a separate product on Shopify for the variants. For example: the current setup now is a Pen, with 3 colours (red, black, blue), on Shopify, 1 product you can set variants, what I’m suggesting is making a product specific for the variant you have, so it is 1 image for each product. We are sorry for the inconvenience this causes. We appreciate your feedback and I will make sure to forward it internally. 

  Did my response answer your question? Be sure to select "Accept as Solution" to help other community members on the PBC.



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SvalaCo
Just visiting

Following this thread as I have the same Catalog issue. Thank you! 🙂 

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echohillforge
Just visiting

So in Shopify you can use a specific image to represent each variant... will Pinterest at least prioritize that image?

Having multiple product pages on your website each with only one image representing one single variant seems like a terrible work-around.

The issue isn't just about variants, either. Like many others on here, some of my products are being 'ingested' with a main image as the installations instructions or some detail on the 6th or 7th pic. Hardly effective.

Pinterest and this whole process is so counter intuitive. Is there a good link that you can provide for creating a data feed manually?

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greensparkstech
New member

I also have this same problem - backs of products, data sheets etc are being displayed and these are are, shall we say, not very aesthetically pleasing.

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atomiccherry
New member

Oh goodness me! How on earth was this considered a good idea when creating this integration? I am just in awe. Please just take the first image from Shopify!!!
Please turn off the 'algorithm as it's clearly not working.  I won't be advertising any products until this is fixed. You are making business owners look completely inept. 

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PaperPlannerInk
Just visiting

I am experiencing the same, most of my products have no variants,  but Pinterest persists in taking something other than the first image. I can't display this as is at this time, it is messy and makes no sense. Posting an image included for care instructions is silliness.  

 

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PinterestDebora
Moderator
Moderator

Hi @echohillforge, @greensparkstech, @atomiccherry, @WhitebarkVintage, @PaperPlannerInk welcome to PBC! 
 

Thanks for your patience, we are so sorry for this, and we absolutely hear you. We are prioritizing this and will share updates with Gabby and Jazmin actively as improvements roll out for the Shopify integration.

 

With Shopify integration, having multiple images is yet to be fully supported, this means we will pick the main image of the product pin based on Pinterest algorithm combined with user data. 

 

We definitely know that this is frustrating especially because other platforms let you decide how your products look! We are well aware of this restriction and our team is working on improving the logic behind how the main pin image is selected. We will soon add a functionality that will allow you to pick the main pin image. Along with this, the ability to show multiple images in one pin, a format known as Carousel


We truly appreciate the support and again, our sincerest apology that this experience is not the best! The update has been a long standing work in progress, which is a reminder that all good things take some time and this wait is definitely worth it! 🙂 

  Did my response answer your question? Be sure to select "Accept as Solution" to help other community members on the PBC.



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printedheron
New member

I linked my shopify store to Pinterest in December 2020 and ran into this issue.  Went in circles with tech support for weeks with no answers.  There was nothing about it online in any forum.  Finally got an email 3 months later that Pinterest recognized there was an issue with it's automatic selection of product images.  

I deleted the integration and the pinterest account, then recreated it (this was the only way I could find to get rid of all the garbage it generated).  Just thought I'd check back and see if the issue was fixed after a year- NOPE! 

"having multiple images is yet to be fully supported" - whoever developed this integration without multiple image support doesn't understand ecommerce at all.  It's essential to sell products online.  Just look at any listing on Amazon. 

I guess I'll give it another year and check back...  this is obviously not a priority for Pinterest. 

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PinterestDebora
Moderator
Moderator

Hi @printedheron, welcome to PBC! Thanks for your patience, we are so sorry for this, and we absolutely hear you. We are prioritizing this and will share updates with Gabby and Jazmin actively as improvements roll out for the Shopify integration.

 

With Shopify integration, having multiple images is yet to be fully supported, this means we will pick the main image of the product pin based on Pinterest algorithm combined with user data. 

 

We definitely know that this is frustrating especially because other platforms let you decide how your products look! We are well aware of this restriction and our team is working on improving the logic behind how the main pin image is selected. We will soon add a functionality that will allow you to pick the main pin image. Along with this, the ability to show multiple images in one pin, a format known as Carousel


We truly appreciate the support and again, our sincerest apology that this experience is not the best! The update has been a long-standing work in progress, which is a reminder that all good things take some time and this wait is definitely worth it! 🙂 

  Did my response answer your question? Be sure to select "Accept as Solution" to help other community members on the PBC.



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